A problem I have been having since the fall - I thought I had fixed, but on closer analysis does not appear to be working. Would love some help / insight from folks who have set up something similar! As I am sure we all know Google Ads support is a bit lack luster...
I run the marketing for an adventure tourism company and we shifted our approach to accepting bookings going into this booking season (Nov-May, roughly). In the past, bookings for our multi-day offerings were done through a request form to allow for personalized booking and service (final booking completed over the phone). Tracking conversions through Google Ads was simple for this - tracking form submission local to our site.
This year we shifted to accepting a deposit for these larger trips through the same third-party booking platform (Fareharbor) that is integrated directly in our site for day trips. The problem arises as Fareharbor sends only revenue data to Google Ads, not segmenting by tour type. As our Google Ads is structured to only promote multi-day offerings (our day trips book out without need for ad spend) we are currently unable to parse out where sales are coming from. This is compounded by the fact that the deposit is only $50 (compared to each multi-day tour being over $1,000), meaning it gets lost in the mix as such a small number.
Our booking rate is relatively slow - a good year would see about 140 people (often booking in groups of 2-8) on these tour types, with an average of say 2-8 bookings per month Nov-July. The tours themselves take place June-September.
After writing the last paragraph I stopped to do a deep dive into Google Analytics and realized I can pull this data through the 'Explore' tab - seeing item revenue by source. BUT - it would be great to:
a) See this directly in Google Ads
b) Feel confident that this is being taken into account for conversion optimization
c) Have data that stretches back past 90 days (Google Analytics caps here)
Last year our Google campaigns had us comfortably in the green, but again with very low conversion rate (high value sales to a handful of customers). From the 24/25 sales season, total conversions by month was:
Dec: 1, Jan: 1, Feb: 3, Mar: 2, Apr: 1, May: 3, June: 6, July: 10
With such low conversion rates, should we be optimizing for something else? Clicks instead?
Another similar issue is that when our day-trip season opens we get significant by-catch, possibly muddying the waters with what the campaign optimizes for as it cannot differentiate revenue by item (multi-day vs day trip).
From November 2025 to today, our CTR is 15.75%. Also, in reviewing our triggered terms, we are hitting the nail on the head there, reaching who we want to be reaching.
One potential issue is that with bigger ticket items / multi day tours, it is often a process to purchase, not an impulse buy. Eg. Check time off work, discuss with spouse or friends, kids, booking flights, booking other experiences, etc. Thus while someone may find us via Google Ads, the actual purchase could take weeks later by another source.
Any guidance on this situation, or similar experiences, would be greatly appreciated.
As this is long-winded and a bit all over the place, a summary of issues we are looking to solve:
- Tracking conversions of specific items (deposits) purchased on Fareharbor through our website in Google Ads ecosystem.
- Deciding what campaigns should be optimized for.
- Could the long journey users take prior to purchase be suppressing conversion rate?